When you choose an answering service for doctors, you can select a “one size fits all” service or you can go with one specifically designed for the modern day medical professional. The choice is yours and the differences are many. In fact, when your telephone answering service is medical instead of generic, you enjoy a wide range of benefits.
Generic Answering Systems
A generic system is meant to serve any kind of business. However, this can be a problem, because healthcare services may frequently receive calls of an urgent nature. A generic system may not always be able to differentiate between urgent and non urgent calls. This can create enormous problems for the medical professional and might even result in malpractice lawsuits.
Many businesses might not be concerned with HIPAA laws because they do not handle health information of customers or client. As a result, you might end up with a telephone answering service for medical professionals without HIPAA compliancy. This would be putting your practice at significant risk.
Your answering service is seen as an extension of your practice and if it violates Federal privacy laws, you can be responsible. Violations can result in huge fines, depending on the nature of the violation.
Telephone Answering Service for Medical Businesses
Medical professionals should only consider answering services made for their line of business. This is the only way to ensure the service meets all of your needs. For example, a good medical answering service is fully HIPAA complaint. You won’t have to worry about breaches of private health information.
When you choose a top rated telephone answering service for medical professionals, you can be assured your calls will be properly routed. For instance, a patient calls the office after hours complaining of chest pains. Instead of leaving a message and waiting for a call, this urgent call is forwarded to the doctor who is currently on call. The doctor can talk to the patient directly to provide the proper medical advice.
A user friendly telephone answering service for medical businesses can be customized to your needs. For example, there may be four doctors in the practice. This can easily be programmed into the system, and changes in “on call” doctors can easily be made when needed.
There are no mistakes when you have the right answering service in place. The doctor hears the exact words a patient speaks when receiving messages, and this limits the chances of communication errors. Also, word for word messages can be sent by email.
When you need a dependable telephone answering service for medical professionals, come to No More Phone Tag. We provide competent and affordable services with no long term commitments. Visit our home on the Web today at Nomorephonetag.com for more details.